Privacy Policy

Last updated: November 2, 2026

At LemoMoon, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you may have when visiting or making a purchase from our website.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

• Personal information: Your name, email address, billing address, shipping address, and phone number when provided.
• Order information: Products purchased, order details, transaction status, and customer service communications.
• Payment information: Payment details are handled by the payment service providers available at checkout. We do not intend to collect or store your full payment card number or security code on our website.
• Technical information: Your IP address, browser type, device information, pages visited, and interactions with our website.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Arrange shipping and provide order updates.
• Respond to questions, requests, and customer service inquiries.
• Process eligible refunds or resolve order issues.
• Maintain, secure, and improve our website and shopping experience.
• Prevent fraud and comply with applicable legal obligations.
• Send promotional emails only where permitted by law or where you have provided the required consent.

3. Sharing Your Information

We may share relevant information with service providers when necessary to operate our store and fulfill your order. These may include:

• Payment processors that securely process transactions.
• Shipping and logistics providers that deliver your purchases.
• Website hosting, ecommerce, security, analytics, and technical service providers.
• Government authorities or other parties when required by law or necessary to protect our legal rights.

We do not sell your personal information in exchange for money. Service providers may process information on our behalf in accordance with their own privacy terms and applicable laws.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential shopping functions, remember preferences, understand website usage, and improve performance. Some cookies may be provided by third-party services integrated into our website.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect shopping cart, checkout, or other website functions. Where required, we will request consent before using non-essential cookies.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, and meet legal obligations.

We use reasonable technical and organizational measures to help protect personal information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

6. International Data Transfers

Because we serve customers worldwide and may work with service providers in different countries, your information may be transferred to and processed in countries other than the country where you live. We take reasonable steps to ensure that such processing is handled in accordance with applicable data protection requirements.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications at any time.

To make a privacy-related request, please contact us at info@lemomoon.com. We may need to verify your identity before processing your request.

8. Children's Privacy

Our website is not intended for children under the age at which they can legally provide consent to online data processing in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised date.

11. Contact Us