Refund & Return Policy

Last updated: November 2, 2026

At LemoMoon, we want you to be happy with your purchase. Please review our return and refund policy before placing an order.

1. Eligible Reasons for Returns and Refunds

We accept return or refund requests only in the following situations:

• Defective or damaged products: Your item arrives with a manufacturing defect or damage that affects its intended use.
• Incorrect items: You receive a product that is different from the item you ordered.

2. How to Request a Return or Refund

If your order has a qualifying issue, please contact us at info@lemomoon.com.

To help us review your request, please include:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the defect, damage, or incorrect item.

Please contact us before sending any item back. We will review your request and provide the next steps if it qualifies under this policy.

3. Return Authorization

Do not send products back without contacting us first. If a return is approved, we will provide instructions for the return process and the appropriate return address.

4. Refund Processing

Once an eligible issue has been reviewed and approved, we will arrange an appropriate resolution. Depending on the circumstances, this may include a replacement or a refund.

Approved refunds will generally be issued to the original payment method. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

5. Shipping Costs

If a return or refund is approved because an item is defective or we sent the wrong item, please contact us before arranging return shipping. We will confirm the appropriate return or resolution arrangements with you.

6. Orders That Have Not Arrived

If your order has not arrived within the estimated delivery period, please contact us at info@lemomoon.com. We will help review the shipment status and available next steps.

7. Consumer Rights

This policy does not limit any mandatory consumer rights that may apply under the laws of your country or region. Where applicable law provides additional rights, those rights will take precedence over any conflicting provision in this policy.

8. Contact Us