Browse our store, select the products you would like to purchase, add them to your shopping cart, and proceed to checkout. Follow the checkout instructions to enter your shipping details and complete your payment.

Orders are generally processed within 1–3 business days after payment confirmation. Weekends and public holidays are not included in the processing period.

Available payment methods are displayed during checkout. You can select from the payment options shown when placing your order.

If you need to change or cancel an order, please contact us as soon as possible at info@lemomoon.com. We cannot guarantee changes or cancellations once an order has been processed or shipped.

Yes. We offer worldwide shipping to destinations where shipping services are available. Available destinations and shipping options will be shown during checkout.

Orders of US$79 or more qualify for free shipping. Orders below US$79 have a flat shipping fee of US$6.90.

The final shipping cost will be displayed at checkout.

Orders generally require 1–3 business days for processing. After dispatch, estimated shipping transit time is 10–15 business days.

Actual delivery times may vary depending on the destination, customs clearance, carrier operations, and other factors.

If tracking is available for your shipment, tracking information will be shared after your order has been dispatched. Please allow some time for the tracking status to update.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be payable by the customer.

We accept return or refund requests only for defective or damaged products and incorrect items. We do not accept returns for change of mind or personal preference, except where applicable law requires otherwise.

Please refer to our Refund & Return Policy for full details.

Please email info@lemomoon.com with your order number, a description of the issue, and clear photos or videos showing the problem. Please contact us before returning any item.

Once an eligible refund has been reviewed and approved, it will generally be issued to the original payment method. The time it takes to appear in your account depends on your bank or payment provider.

You can reach us by email at info@lemomoon.com. Please include your order number if your question is related to an existing order.